Frequently Asked Questions

• Why do I need to have my resume professionally written?
  Regardless of what anybody else says, looking for a good job is a competition. While you may have really impressive qualifications and experience it’s also important to keep in mind that a lot of other people do as well. So when the time comes for the recruiter to compare you with other candidates the only way to really set yourself apart from other equally qualified people is to have the most impressive resume. With the help of our writers and their industry know-how, your qualifications will be more polished and attention-getting than self-written resumes based on samples.
• Can I have some say in the final text and appearance of my resume?
  Absolutely! Don’t misunderstand. We do not write your resume for you, but rather you collaborate with our resume writer to craft a document that truly reflects you and makes you feel confident. This collaboration is vital as the success of your resume depends a lot on the details that you provide directly to the writer and your responses on the questionnaire.
• How do I go about communicating with my resume writer?
  Once you place your order with us you will be asked to create an account and login for our online system. When you have your account set up you will be able to access your personal message board through which you will be able to communicate with your writer at any time. As well, you can also use your message board to upload any additional documents or other pertinent information that you may have to include in your resume.
• Is the cover letter really necessary for my application?
  This is really a matter of choice, but we do always stress the importance of sending a cover letter with your resume. Cover letters are really useful in that they allow you some space to say a few things about yourself that really are not meant to be included on your resume. It helps to think of your cover letter as the sales-pitch that compels the recruiter to move on to reading your resume. If you are interested in cover letter writing services, Grand Resume offers discount pricing for those who order resumes with cover letters together.
• How do I make an order with Grand Resume?

  There are three simple steps to using our services:

  1. Decide on what services you need the most and then fill out the order form directly on the site or contact our customer service hotline. At this time you will also be prompted to create an account and login ID.
  2. Once your account is created you must fill in one of our specially designed career information/goals questionnaires, as this will be the basis for much of the writers input. When you are finished with the questionnaire you may make contact with your assigned writer via your message board. At that point you can collaborate with them and monitor the writing process.
  3. Within 24-48 hours you will receive your new resume, which you can review and recommend some revisions if you feel it needs some. Once you are fully satisfied you are also free to request additional services such as resume distribution and resume translation. Either way, from here your career possibilities improve vastly.
• Are there any industries or career specializations that you are not able to accommodate or provide resumes for?
  Simply put, the answer is, no. After 11 years in business we can proudly say that it has never happened before. One of the keys to our success has been maintaining a large group of professional resume writers with as broad a specialty spectrum as possible. The combined experience of our writing team can reach any position in any industry and, as a result, we can write a resume for anyone. Since day one we have always emphasized the importance of having top-level writers with HR experienced from many fields and the reason is simple – it’s the best thing for our customers.
• I’m no resume expert, so how can I be confident in the quality of your work and services once I receive the document?
  You have our solid word that your resume is NOT generated using resume software or the work of novice writers. Our writers have years of recruitment and/or resume writing experience and their portfolios are thoroughly examined for creativity and effectiveness before they are invited to join our team. Furthermore, we encourage you to review the resume samples of our writers which are displayed on our website. If you like what you see and think that you would give an interview to somebody with that level of resume, then contact us and we will make yours even better!
• What additional services does Grand Resume offer?

  In addition to our popular resume writing service we also offer:

  1. Resume editing
  2. CV writing and editing for highly specialized professions, i.e. lawyers, professors and researchers, etc.
  3. Cover letter writing and editing
• Where are you located?
  We are proudly located in New York and have been since we started this business. If you need to get in touch with us to place an order or to ask a question, call our toll free hotline, email us, use our live chat system or even, if need be, send us a fax. We will get back to you. Grand Resume is here for you 24 hours a day, seven days a week. Check the Contact Us page for detailed information.
• What are my options in terms of payment methods?
  At Grand Resume we accept all major credit cards including, Visa, Master Card, American Express and Discover card. We can also accept payment via PayPal, wire transfer, E-Check and ACH. However, please note that if you select the E-Check option there will be a delay in processing your order for 3-14 days as we cannot begin until confirmation of payment is received.
• How will I receive my order once it is completed?
  Your resume can be delivered to you via email or you may download it to your computer from your account on our website. As well, the format of the file is up to you. We can deliver it to you in MSWord format, PDF or ASCII.